Exchange & Returns

We offer exchanges only. If you'd like to exchange your piece for a different product, please contact us within 48 hours of receiving your order. Items must be unused, undamaged, and in their original packaging with tags intact.

Exchanges are for items of equal or greater value; any price difference is payable by the customer. No refund or credit is given when exchanging for a lower-value item.

We do not offer returns or refunds under any circumstances. All sales are final except for eligible exchanges within the 48-hour window.

To request an exchange, contact us at sales@bansridesign.com or via Instagram DM (@bansrimehtadesign) within 48 hours of delivery.

All items are thoroughly checked for quality and go through an extensive visual audit before shipping. In shooting our products we take the utmost care to accurately represent the colours, styling and details of our jewellery; please keep in mind there may be minor differences in how colours appear across screens.

We reserve the right to refuse an exchange if the product is not in the same condition as received. We reserve the right to cancel any order placed, within 25 hours, in case of no stock, with email notification. We do not offer customisations, and exclusive styles and watch charms are not eligible for exchange.

Repair

• All repair requests must be emailed to sales@bansridesign.com with "Repair" in the subject line.
• Estimates for the cost of repair will be provided via email. Proof of purchase must be provided.
• Repairs will only be accepted within 90 days of original purchase of full-price items.
• All repairs are at the discretion of Bansri Design in cases of manufacturer defect.
• Bansri Design is not responsible for repairs on items with excessive wear or that have not followed care instructions.
• Stone repairs are based on stone availability.
• Please allow 6-8 weeks for processing and repair.
• The customer is required to arrange and pay for shipping charges (roundtrip). For international shipping, duties and taxes are the sole responsibility of the customer.

Once a repair is approved: merchandise must be shipped within 5 business days of receiving a Returns Authorization Number, a tracking number must be provided, and completion may take 2-4 weeks. Not all repairs can be accepted, due to the custom nature of each style and limited parts availability.

Packing for repair/exchange shipment: wrap each item individually with adequate padding in a properly sized carton to prevent damage in transit, and note your order number clearly on the outer carton. Bansri Design will not be held responsible for damage caused by inadequate packing. Any shipment without prior authorization will be refused and returned to sender.