Assistance
Shipping Information
We ship across India and to our international markets. Shipping options, costs, and delivery timelines are shown at checkout based on your destination, and are also detailed on our Shipping Policy page.
India: Free shipping. International: a flat shipping fee applies per order (shown at checkout). For international orders, duties and taxes are payable by the recipient on delivery (DAP).
Please ensure your shipping address is correct — we're unable to redirect orders once dispatched. A signature may be required on delivery. We cannot be held accountable for delays outside our control, including customs clearance.
Exchange & Returns
We offer exchanges only. If you'd like to exchange your piece for a different product, please contact us within 48 hours of receiving your order. Items must be unused, undamaged, and in their original packaging with tags intact.
Exchanges are for items of equal or greater value; any price difference is payable by the customer. No refund or credit is given when exchanging for a lower-value item.
We do not offer returns or refunds under any circumstances. All sales are final except for eligible exchanges within the 48-hour window.
To request an exchange, contact us at sales@bansridesign.com or via Instagram DM (@bansrimehtadesign) within 48 hours of delivery. Please include your order number and photos of the item(s).
Repair
- Email repair requests to sales@bansridesign.com with "Repair" in the subject line, including proof of purchase.
- Estimates are provided via email. Repairs are accepted within 90 days of original purchase of full-price items, at the discretion of Bansri Design in cases of manufacturer defect.
- Bansri Design is not responsible for repairs on items with excessive wear or that have not followed care instructions. Stone repairs depend on stone availability.
- Please allow 6-8 weeks for processing. The customer arranges and pays for roundtrip shipping; for international shipping, duties and taxes are the customer's responsibility.
FAQs
ORDERS
All orders are subject to acceptance and availability. Items in your shopping bag are not reserved and may be purchased by other customers. Once your order is placed you'll receive an email confirming we've received it; this is a confirmation, not acceptance. Acceptance is completed when we dispatch your order, at which point you'll receive a dispatch email with tracking.
We reserve the right not to accept an order — for example, if we cannot obtain payment authorization, if shipping restrictions apply, if an item is out of stock or withdrawn on quality grounds, or if eligibility criteria in our Terms are not met.
PAYMENT
Payment can be made by Visa, Mastercard, American Express, and other methods advertised on the site, as well as UPI, wallets, and Cash on Delivery (India). All card transactions are processed through a secure, encrypted payment gateway; we do not store your card details. You confirm the card used is yours or that you are authorized to use it. All cardholders are subject to validation and authorization by the card issuer.
E-GIFT CARDS
Bansri Design e-gift cards can be sent via email to any valid email address. You'll receive a confirmation once sent. E-gift cards cannot be purchased using another e-gift card.
PACKAGING
All Bansri Design jewellery arrives in a Bansri pouch or gift box, finished and placed in our gift bag.
Q: How do I add or remove items in my bag?
Add via 'Add to bag' on the product page, or adjust quantity in My Bag. Remove via 'Remove' next to the product.
Q: Can I change my order once placed?
Unfortunately we're unable to make changes — including address amendments or cancellations — once an order is placed.
Q: Can I place a telephone order?
If you're having difficulty ordering online, contact us and we'll be happy to help. Email: sales@bansridesign.com. Hours: Monday to Friday, 11:00-18:00.
Q: What payment methods do you accept?
All major credit and debit cards, UPI, wallets, and Cash on Delivery (India). Card details are not stored by Bansri Design.
Q: Can I track my order?
Yes — once dispatched, you'll receive a dispatch email with a tracking link.
Q: What happens if an item is out of stock?
Out-of-stock items are not visible on the site. To check availability, email sales@bansridesign.com.
Q: How do I sign up to or unsubscribe from your newsletter?
Sign up via the newsletter section on our website. To unsubscribe, click the 'unsubscribe' link at the bottom of any newsletter.
Jewellery Care Recommendations
To maintain the original appearance of Bansri Design products, treat each piece with care and follow the guidance below:
DAILY USAGE
Limit exposure to direct heat and sunlight. Keep jewellery dry and put it on after applying cosmetics and body products — water, lotion, fragrances and oils increase the likelihood of tarnishing. Avoid wearing jewellery at the beach, pool, or while exercising; chlorine and related chemicals can discolour and damage jewellery and loosen stones and settings. Limit contact with rough surfaces and other metals to avoid scratching.
PLATING
All Bansri Design jewellery is made from 925 silver or brass and electroplated with genuine gold, rhodium, or rose gold, then e-coated to help prevent tarnishing and wear.
NATURAL STONES & PEARLS
Give special care to styles featuring natural stones and pearls. These delicate materials should not be dropped or exposed to high temperatures or harsh chemicals.
CLEANING & STORAGE
Clean with a non-abrasive polishing cloth. When not in use, store each piece separately in its protective bag and box to avoid scratching. Store chains closed and laid flat to avoid knots. Please note plated metals tarnish over time with wear, and natural stones vary slightly by nature.